Usulan Perbaikan Proses Bisnis dengan Konsep Business Process Reengineering pada Fakultas Teknik Universitas Sumatera Utara

Abstract

The business process is one of the important things in an organization’s life. A slow process in business process indicates that there is a sequence of process which is not effective. To improve business process, it needs evaluation regularly to see the effectiveness of existing process. One of the method to improve business process is Business Process Reengineering. In order to improve the business process, this research is done at the Faculty of Engineering especially the academic subsection. According to the value added assessment to the existing business process in the academic subsection at Faculty of Engineering, University of North Sumatra, it is obtained that there are some processes categorized into Real Value Added (RVA), Business Value Added (BVA), and Non-Value Added (NVA). Most of the Business Value Added process is approval process and most of the Non-Value Added process is the re-verification process. After doing value added analysis, improvement and completion of business process is applied to the existing business process. The result of improvement shows increasing of RVA percentage and the reduction of NVA percentage. The suggestion to the business process with highest percentage enhancement of RVA is the service business process of graduation registration and certificates becomes 70,37% from 45,45%. The highest percentage reduction of NVA is the service business process of graduation registration and certificates becomes 14,81% from 36,36%. Moreover, it is obtained the process reduction in every business process that have been improved. The existing business process with the highest number of process and undergoes the biggest process reduction is the business process of progress study evaluation, it is 71 processes and after improvement undergoes process reduction becomes 59 processes.

Proses bisnis merupakan suatu hal yang sangat penting bagi berlangsungnya kehidupan suatu organisasi. Proses yang lambat dalam proses bisnis mengindikasikan bahwa adanya serangkaian proses yang tidak efektif. Dalam rangka perbaikan proses bisnis perlu dilakukan evaluasi secara berkala untuk melihat efektivitas proses yang ada. Salah satu metode untuk perbaikan proses bisnis adalah Business Process Reengineering. Dalam rangka perbaikan proses bisnis, penelitian dilakukan pada Subbagian Akademik. Berdasarkan analisis nilai tambah terhadap proses bisnis eksisting di Subbag Akademik FT USU diperoleh beberapa proses yang tergolong ke dalam Real Value Added (RVA), Business Value Added (BVA), dan Non-Value Added (NVA). Proses yang temasuk dalam kategori Business Value Added kebanyakan merupakan proses approval dan proses yang termasuk Non-Value Added kebanyakan merupakan proses verifikasi berulangulang. Setelah melakukan analisis nilai tambah, dilakukan perbaikan dan penyempurnaan proses bisnis dengan eliminasi, simplifikasi, integrasi dan otomatisasi terhadap proses bisnis eksisting. Hasil perbaikan menunjukkan peningkatan persentase RVA dan pengurangan persentase nilai NVA. Proses bisnis usulan dengan peningkatan persentase nilai RVA tertinggi adalah proses bisnis layanan pendaftaran wisuda dan SKTL yang menjadi 70,37% dari 45,45%. Proses bisnis usulan dengan pengurangan persentase NVA tertinggi adalah proses bisnis pendaftaran wisuda dan SKTL yang menjadi 14,81% dari 36,36%. Selain itu, juga diperoleh pengurangan jumlah proses dari setiap proses bisnis yang diperbaiki. Proses bisnis eksisting dengan proses terbanyak dan yang mengalami pengurangan jumlah proses terbesar adalah proses bisnis evaluasi kemajuan studi mahasiswa yaitu 71 proses dan setelah perbaikan mengalami pengurangan jumlah proses menjadi 59 proses.