Efektivitas Pelayanan Perizinan Berbasis Online Pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara

Abstract

The objectives of the research are to analyze the Public Satisfaction Index of online-based licensing services at the One Stop Integrated Investment and Licensing Service Agency of the North Sumatra Province and analyze the effectiveness of online-based licensing services at the One Stop Integrated Investment and Licensing Service Agency of the North Sumatra Province. The research is carried out in North Sumatra Province on the Effectiveness of Online- Based Licensing Services at the Investment Office and One Stop Integrated Licensing Service Agency of the North Sumatra Province. The research uses descriptive quantitative analysis method. The results demonstrate that the Community Satisfaction Index for online-based licensing services at the One Stop Integrated Investment and Licensing Service Agency of the North Sumatra Province obtain a value of 86.29 based on the Ministry of State Apparatus Empowerment Decree (KepMenPAN) Number: KEP/25/M.PAN/2/2004 concerning General Guidelines for Compiling the Community Satisfaction Index, the Service Unit of Government Agencies is included in the service quality “A ” with the performance of the service unit “Very Good” because it is in the IKM Conversion Interval Value between 81.26 — 100.00. The effectiveness of online- based licensing services at the One Stop Integrated Investment and Licensing Service Agency of the North Sumatra Province obtain a value of 86.02% with a very effective category because it is in the 81-100% interpretation.

Tujuan penelitian ini untuk menganalisis Indeks Kepuasan Masyarakat terhadap pelayanan perizinan berbasis online pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara dan menganalisis efektivitas pelayanan perizinan berbasis online pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara. Penelitian dilaksanakan di Provinsi Sumatera Utara tentang Efektivitas Pelayanan Perizinan Berbasis Online Pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara. Metode analisis yang digunakan dalam penelitian ini adalah analisis kuantitatif deskriptif. Hasil penelitian diperoleh bahwa Indeks Kepuasan Masyarakat terhadap pelayanan perizinan berbasis online di Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara diperoleh nilai 86,29. Berdasarkan KepMenPAN Nomor : KEP/25/M.PAN/2/2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah termasuk dalam mutu pelayanan "A" dengan kinerja unit pelayanan "Sangat Baik" karena berada pada Nilai Interval Konversi IKM antara 81,26 – 100,00. Efektivitas pelayanan perizinan berbasis online di Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Provinsi Sumatera Utara diperoleh nilai 86,02% dengan kategori sangat efektif karena berada pada interpretasi 81-100% .