| dc.description.abstract | PT Telekomunikasi Indonesia (PT Telkom) is a company that wants to provide the
best service to customers, therefore it needs the support of quality human resources.
One of the human resources of PT Telkom is a member of Squat Alpha. The
performance of Squat Alpha members in 2021 which has not been achieved. Work
facilities are the main supporting factor for Squat Alpha members to carry out
disturbance handling work, with good work facilities and according to the required
specifications will speed up the work of handling disturbances, as well as good
communication and competence will improve the performance of Squat Alpha
members in handling disturbances. Work stress that arises can affect the
performance of members. This study aims to determine and analyze the effect of
work facilities, communication, and competence on the performance of Squat Alpha
members at PT Telekomunikasi Indonesia Regional 1 Sumatra with work stress as
a moderating variable. This research is a correlational research with a descriptive
quantitative approach. The population in this study were all Squat Alpha members
at PT Telkom Regional 1 Sumatra, amounting to 175 people. The sample selection
method uses the Slovin formula, the number of samples obtained is 122 people. The
method of collecting data is survey through distributing questionnaires and
interviews. Methods of data analysis using descriptive statistical analysis and SEMPLS.
The results show that work facilities, communication, competence, partially
have a positive and significant effect on member performance. Work stress has a
positive and significant effect on the performance of members. Work stress does not
affect the relationship between work facilities and competence on member
performance, but weakens the influence of communication on member
performance. | en_US |
