Analisis Kompetensi, Motivasi dan Karakter Pegawai terhadap Kualitas Pelayanan Publik melalui Kesiapan Sumber Daya Manusia di Kemenkumham Kantor Wilayah Sumatera Utara

Abstract

On of the mo t important dutiu of ,a go rnment is to provide high-qua ii · public eice o it can help the national h and timulate th'e . elfar and ju tice for the comrnuni . . Based on the Id ob ervationth lel of en itivity and epone of the emplo ee in the regional Offic . of the Minier of Law and Human Right, (Kemen.kuni inoth matera influenc d by the Human Re ource readine in fonding to the hanging intm. both manually or digitally. In trm of taks igned to the rnplee in the X .menkum HAM regional office of . orth Su,nate'ra thi condition i .· ,con'· ider d differen.t. In tead of doing .the previou · work rout ine yi tern the arie of ork fem faced by man . employee apparent/ ha · be, co,ne a erious concern · en hoi 1gh every employee has received technical training regarding ba ic duti and digital-based servzc·e SOP Thus ,the behavior or cultural factors that have becom,e·part of the employee may cause resi· tance to work system. This condition al o affects the service quality in the Kemenkum HAM regi,onal office of North Sumatera Pro· ince. The researc:h is quantitative research with a total sample of 67 people who meet the crite· ia as respondents. The result indicates that (1) employee competency and character have a positive and sign.ificant injluen·ce on the int ervening vm·iable of Human Res·ource readiness, but motivation does not influence Human Resource readiness. Meanw,hile. employee motivation and character have a significant influen e on public service quality while competency and Human Resource readiness doe · not direct/· influence public service quality. (2) The test of .competency motivation and work character indirectly influence the public service quality