| dc.description.abstract | On of the mo t important dutiu of ,a go rnment is to provide high-qua ii · public
eice o it can help the national h and timulate th'e . elfar and ju tice for the
comrnuni . . Based on the Id ob ervationth lel of en itivity and epone of the
emplo ee in the regional Offic . of the Minier of Law and Human Right, (Kemen.kuni
inoth matera influenc d by the Human Re ource readine in
fonding to the hanging intm. both manually or digitally. In trm of taks igned to the rnplee in the X .menkum HAM regional office of . orth Su,nate'ra
thi condition i .· ,con'· ider d differen.t. In tead of doing .the previou · work rout ine yi tern
the arie of ork fem faced by man . employee apparent/ ha · be, co,ne a erious
concern · en hoi 1gh every employee has received technical training regarding ba ic
duti and digital-based servzc·e SOP Thus ,the behavior or cultural factors that have
becom,e·part of the employee may cause resi· tance to work system. This condition al o
affects the service quality in the Kemenkum HAM regi,onal office of North Sumatera
Pro· ince. The researc:h is quantitative research with a total sample of 67 people who
meet the crite· ia as respondents. The result indicates that (1) employee competency
and character have a positive and sign.ificant injluen·ce on the int ervening vm·iable of
Human Res·ource readiness, but motivation does not influence Human Resource
readiness. Meanw,hile. employee motivation and character have a significant influen e
on public service quality while competency and Human Resource readiness doe · not
direct/· influence public service quality. (2) The test of .competency motivation and
work character indirectly influence the public service quality | en_US |
