| dc.description.abstract | The purpose of this study was to examine and analyze the effect of benchmarks,
hospital information systems, continuous improvement, leadership, management
processes on hospital performance. The five independent variables are total
quality management (TQM) practices. This study also examines the effect of
strategic planning as a moderating variable on the relationship of the five
independent variables to the dependent variable. The four theories that underlie
this research are agency theory, transaction cost theory, demings theory and
crosby theory which are then derived to create a conceptual framework for the
research.
This study uses a quantitative hypothetical-deductive method with a total
population of 12,227 people from 34 public hospitals in the province of North
Sumatra. A total of 582 responses were selected using a non-probability
convenience sampling technique. The data collected will be analyzed using a
series of tests including; exploratory factor analysis, confirmatory factor analysis,
reliability, validity and AMOS structural equation model (SEM).
The results showed that the five independent variables (benchmarks, hospital
information systems, continuous improvement, leadership, management
processes) had a significant relationship to hospital performance. However, there
are three variables (benchmarks, continuous improvement, leadership) that have a
negative effect, while two variables (hospital information systems and
management processes) have a positive effect on hospital performance. In
addition, the moderating variable of strategic planning has a significant effect on
the relationship between the three independent variables (benchmarks, continuous
improvement, management process) on the dependent variable (hospital
performance), while strategic planning has no significant effect on the relationship
between the two independent variables (benchmarks, leadership) to the dependent
variable (hospital performance). | en_US |
