Manajemen Komunikasi Organisasi Kantor Pelayanan Pajak Pratama Bengkalis dalam Kegiatan Penerimaan Surat Pemberitahuan Tahunan Pajak Penghasilan

Abstract

The objective of the research is to analyze organizational communication management and communication obstn ,ction, and attempt to solve the communication obstruction by tax collectors and taxpayers tn implementing the activity of receiving Annual Notification of Income Tax Return in the KPP (Tax Office) Pratama Bengkalis. The theories used in the research are the theory of communication management and the theory of organizational communication. The research uses a constructive paradigm with a qualitative approach. The research subjects are 107 employees, and 7 (seven) of them are used as informants, taken by using purposive sampling technique. The data are gathered by conducting in-depth interviews and participant observation and analyzed by using the Miles and Huberman interactive model, namely: data reduction, data presentation, and conclusion drawing. The technique of data validation is conducted using a triangulation source from 4 (four) participants. The result of the research shows that communication management in receiving Annual Notification of Income Tax Return in the KPP Pratama Bengkalis includes 4 (Jou,) stages: planning, by determining the target of the activity; organizing, by distributing the tasks; actuating, by giving direction and motivation; and controlling, by observing the implementation of the activity in the field, giving the solution and evaluation. Communication obstruction includes internal obstruction such as horizontal communication among the employees and external obstruction which consists of two elements: public communication with an organization such as taxpayers' long distance for consultation and network disorder, and organizational communication with the public such as decoding, communicative, technical, the difference in languages. perception, and psychosocial obstructions. Communication obstructions can be handled by optimizing the services through socialization either directly or through media, providing additional service posts, developing intensive person.al communication among the employees, creating an emphatic sense among the tax collectors and taxpayers, and optimizing the role of opinion leaders.