| dc.description.abstract | Implementation of public service in accordance with the standards will
become a strategic issue in a government policy because it was very broad impact
especially in realization of public satisfaction with the service provided by
goverment instance. The purpose of this study was to analyze the optimization
strategy carried by Medan City Library Office based on public satisfaction that
viewed from . aspects strategy efforts, service standards ar,d the satisfaction of
public. This research has been conducted in the Medan City Library Office with
10 person as informant, and determination of informants by using purposive
sampling. The informants in this study was head office, experts, head of library
service section, employee of library service section, technical personnel library
and society. The research method used is descriptive method with qualitative
approaches. The data collection techniques was perfomed under iriformants
interviews, observation of the object, documentation and literature. The results of
the study showed from aspect of efforts to optimization public service that has
been done by the office was adequete and implemented by looking through SWOT
analysis arid service standards. Meanwhile, the public satisfaction survey used
Regulation Minister for the Empowerment of State Apparaturs and Beaurocracy
Reform No. 16 of 2014. It can be seen that the public satisfaction was quite good
because from the 9 scope survey there were 6 good element which covers the
requirements, procedure.)~ time, cost, product services, and executive competence,
while 3 others element still need to be improved like implementing behavior,
intimation services and follow up complaints on the advice and suggestion. | en_US |
