Pengaruh Sistem Antrian terhadap Efektivitas Waktu Pelayanan (Studi pada Bank SUMUT Cabang Iskandar Muda Medan)

Abstract

Queue is a regular occurrence in everyday life, can be said of a process that causes a row of waiting as the lines waiting to get services. One of the banks that implement the queuing system is a branch of Bank of North Sumatra Jalan Iskandar Muda no. 49 Medan is one of commercial banks in which the funds mainly comes from public deposits. System queues in the teller and customer service in implementing Bank Branch Iskandar Muda Medan North Sumatra is the queuing system a lot of channels on one stage, namely in the queuing system that there is more than one type of service, but in any kind of service there is only one service provider. In this research method used is quantitative descriptive which aims to determine the relationship/influence of two or more variables. While data analysis technique used is associative to prove the influence of the queuing system on the effectiveness of service time. Based on the results of the study, which was conducted and followed by analyzing the data obtained, then the result is that there is a partial effect between the queuing system on the effectiveness of service time in Bank of North Sumatera Branch Iskandar Muda Medan amount to 11 388. simultaneously (F test) is a significant positive effect between the queuing system on the effectiveness of service time in Bank of North Sumatera Branch Iskandar Muda Medan amount to 129 697. The relationship between the queuing system variables (X) amounted to 76.1%, meaning a close relationship. Obtained results of simple linear regression equation is Y = 7813 + 0.764X means to influence / positive and significant relationship between the queuing system on the effectiveness of service time can be accepted.