Analisis Pengaruh Manajemen Mutu Terhadap Kepuasan Pasien (Studi di Rumah Sakit Kesrem Binjai)

Abstract

Satisfaction of patients are statement that can be felt after they have received the health service and they can compare their hope performance before they get the health service. This study aimed to determine the effect on the quality management of patient satisfaction in hospital Kesrem Binjai and determine the level of satisfaction of patients at the Hospital Kesrem Binjai In this research is quantitative with the correlation approach and sampel can be taken as many as eighty persons respondence sampel interpretation method or in accidental sampling method. Beside that by choosing patientcasual taken care in Kesrem Hospital Binjai. The population from this research is the average of patients have looked after for three days in Kesrem Hospital Binjai. The result of the research show that there is influencesignifican enough between management qualitatively about the satisfaction of patients on Kesrem Hospital Binjai. Based on the result of regretion multiplication can be done, and can be able to get the resut state if patients level because the patients have satisfied by this service now.