Analisis Manajemen Risiko (Studi Kasus pada TELKOM, Kandatel Binjai)

Abstract

There is no doubt that any attempt to contain the risks that are sometimes not a little. These risks will arise as a result of system and information (hardware, software, networks, people and processes) are not effective to support the information needs of current and future efficient. PT.TELKOM has many activities undertaken to ensure quality of TELKOM’s products remains good, including structural aspects, operation and maintanance. However, Kandatel Binjai has no division of risk management, risk management focused on TELKOM Regional office in Medan. Though risk management is necessary to address quickly and accurately the risks that occur in Binjai. To the researchers interested in conducting research with the title "Analysis of risk management (case study on PT.TELKOM, Kandatel Binjai)". This research aims to implement risk management in TELKOM, Kandatel Binjai so as to help reducethe risk associated with operation activities. The method used in this research is risk rating scheme . This scheme is determined ways and quantitative description of the criteria applied to the term " large , medium and low " . Input to develop this scheme comes from those who are experienced in the organization or project and have expertise in that field . Thus obtained the proper description for the value of the possibilities and the impact that will be used . This information collection method can be done by using expert judgment , either through methods such as Delphi Teqnique well structured interview form or other form of Focus Group Discussion. Based on research, TELKOM Binjai Kandatel’s highest risk is risk of customer satisfaction demanding that the company pay more attention to the quality of network services with better again . Second , operational risk came second because the cables made from copper in value no longer able to follow the demand of fast internet. Third, the risk of human resources was ranked last because employees have the skills and work experience are sufficient.