Pengaruh Komunikasi Organisasi terhadap Kinerja Perawat Pelaksana di Rumah Sakit Umum Bunda Thamrin Medan

Abstract

The performance of nurse practitioners is an important indicator on the quality of health care at hospitals. It was influenced by various factors; one of them is hospital organizational communication. Organizational communication is the transfer of information and knowledge from superiors ' to their subordinates, from subordinates to their superiors, and horizontal relationship which highly determine the success of nurse practitioners. The research was an explanatory survey which was aimed to analyze the· causal correlation or the influence of organizational communication on t, 1e performance of nurse practitioners at Bunda Thamrin Hospital. The population was 82 permanent nurse practitiners with the length of service of± one year, and all of them were used as the samples. The objective of the research was to analyze the influence of organizational communication (superior-subordinate, subordinate-superior, and horizontal communications) on the performance of nurse practitioners at Bunda Thamrin Hospital, Medan. The result of the analysis showed that only the variable of horizontal communication which had the influence on the performannce of nurse practitioners at 5.9%. It could also be concluded that, theoretically, the better the horizontal communication was developed, the more capable it was in increasing the performance of nurse practitioners at Bunda Thamrin Hospital, Medan.