Hubungan Kualitas Pelayanan Farmasi Sistem One Day Dose Dispensing (ODDD) dengan Kepuasan Pasien Askes Rawat Inap di RS Haji Medan Tahun 2008

Abstract

Pharmacy practices in hospital have been changed .from drug/product oriented to patient services and comprehensive diseases treatment. Haji Hospital in Medan has applied One Day Dose Dispensing system for pharmacy services, but the implementation of this system haven't held how the must its held. The purpose of this research was to analyze the relationship between the quality of pharmacy services One Day Dose Dispensing system with the satisfaction of Askes inpatients in Haji Hospital. This research was a survey with explanatory research. The population of this study were all of the Askes inpatients in Haji Hospital, and 100 of them were selected to be the sample for this study through purposive sampling technique. The data obtained were analyzed through Pearson Product Moment test. The results of this research showed that there were relationship between the quality of pharmacy services One Day Dose Dispensing system which consist of reliability, responsiveness, tangible, empathy, and assurance with the satisfaction of Askes inpatients at Haji Hospital in Medan. It is supposed that the management of Haji Hospital in Medan to increase pharmacist or make a comprehensive training for nurses, inform a standard operating procedures clear and exact of the One Day Dose Dispensing System implementation, equalizing perception and making any commitment with all of stakeholder in this system implementation. It also important to do a routine evaluation on One Day Dose Dispensing system, which will be done by Haji Hospital and PT Askes together