Pengaruh Aspek Keuangan, Pelayanaiy, Operasional dan Sumber Daya Manusia terhadap Kinerja Perusahaan Daerah Air Minum (PDAM) di Pulau Sumatera

Abstract

The objective of reasearchwas to identify and analyze the influence of the, financial aspects, services, operations and human resources to the performance of Regional Water Company (PDAM) on the island of Sumatra. This type of research ls the research clause. This study uses secondary data and the population in this study are all the regional water company are located on the island of Sumatra as many as 92 pieces. Testing research data using multiple linear regression analysis. Results of this study simultaneously the financial ospects (which consist of Return on equity, Ratio Operation, Ratio Cash, Effectiveness Billing, Solvability), aspects of the service (which consists of the Scope of Technical Serttices, Subscriber Growth, Settiement Complaints, Water Quality Customer, Water Consumption Drinking Domestic), operational aspects (which consist of Efficiency Production, Water Losses, Hours of Operation Service, Water Pressure in Connection Customer, Replacement / Calibration It4eter ), and aspects of human resources (comprising Ratio Total Employee / 1000 Custonter, Employee Training Ratio, Cost of Employee Training to Employees Cost) have significant influence to the performance of the Regional Water Company in Sumatra. Partially, Return on equity, Ratio of cash, Effectiveness Billing, Scope of Technical Services, Subscriber Growth, Water Qqality Customer, Efficiency Production, Operating Hours Service, Water Pressure in Connection Customer ltave positive and sign{rcant inJltteruce to tlte performance, Ratio Cash, Settlement complaints, Domestic Water Consumption, Replacement / C.alibration Meter Custotner, Employee fi'aining Ratio, Cost Trainingfor personnel costs have positive and not signfficant to the performance, water losses has a negative and significant to the performance, Operating Ratio and Ratio number of employees negative and not signrficant to the performance.