Analisa Faktor yang Mempengaruhi Tingkat Kepuasan Pasien terhadap Pelayanan Rumah Sakit Umum Kota Padang Sidimpuan

Abstract

Factor analysis is a data analysis technique that is intended to reduce the number of variables into smaller groups called factors. The purpose of this study is identifying the factors that affect patient satisfaction of general hospital of the sidimpuan. The sampling technique that used cluster sampling. Variables used as many as 6. From the data obtained to test the validity and reliability and factor analysis using SPSS 17.0 software for windows. Based on the research results of research by two dominant fasctor that affects the level of patient satisfaction to the service of general hospital sidimpuan of the facilities (37,011%) and the response(18,939%). These two factors is giving the proportion of the diversity of gasoline 55,950% means the four factors is a dominant factor and the rest of it can be influenced by factors others were not identified by research.