| dc.description.abstract | The library is one of the important pillars in education. In providing library
service give priority to the interest of users, by providing library materials
according to the needs of library users. In accordance with it’s function libraries
are required to provide a quality service. Quality of service can be determine by
comparing the student’s perception of the service being significantly with the
services they receive what the really expect. Lately, complaints emerged from
several students that service provided less than the maximum. Therefore,
measurements were taken to determine whether or not the students satisfied with
library FMIPA USU services. In this study, the method used to measure the
satisfaction level of service is a method of Fuzzy Service Quality to determine the
gap between reality and expectations of student services. It is very necessary
attention to improve the performance of educational services in the future. From
the data processing, obtained the services that attribute a major concern for
improved and enhanced employee is Free hotspot service with the gap (-0.447),
library have adequate computerized system (computer assistance in finding
books) with the gap (-0.419), completeness and feasibility of additional facilities,
eg: toilet and photocopy with the gap (-0.361). | en_US |
