Analisis Kepuasan Pasien Terhadap Pelayanan Departemen Ortodonti Fakultas Kedokteran Gigi Universitas Sumatera Utara Dengan Menggunakan Regresi Logistik

Abstract

Patient satisfaction with the services the Department of Orthodontics Faculty of Dentistry, University of North Sumatra by using logistic regression with spreadson 50 respondents to the questionnaire 5 observed variables, namely: physical evidence, reliability, responsiveness, empathy and assurance. Patient satisfaction with the services the Department of Orthodontics Faculty of Dentistry, University of North Sumatra were examined using logistic regression models. A total of 50 respondens surveyed by using purposive sampling offive observed variables namely: tangibles, reliability, responsiveness, empathy and assurance. From the results of the logistic regression equation can be interpreted, from five independent variables studied, there are three independent variables that affect positively and significantly and negatively affect the two independent variables and not significant