Analisa Data Call TELKOM 108 Contact Center Medan Menggunakan Teori Antrian

dc.contributor.advisor	Mawengkang, Herman
dc.contributor.advisor	Sitepu, Henry Rani
dc.contributor.author	Sinulingga, Enda Rima M
dc.date.accessioned	2023-01-04T04:20:22Z
dc.date.available	2023-01-04T04:20:22Z
dc.date.issued	2008
dc.identifier.uri	https://repositori.usu.ac.id/handle/123456789/79986
dc.description.abstract	Analysis data call TELKOM 108 Contact Center Medan using queuing theory with multiple channel is used to maximize answer calls without lessen the service quality. FCFS (First Come First Service) is used in this service model discipline. The service can be served by one or more service channels and each channel can have one or more server too. Using the queuing theory with multiple channel TELKOM 108 operator will get the effective position and ASR target in the amount of 99%.	en_US
dc.language.iso	id	en_US
dc.publisher	Universitas Sumatera Utara	en_US
dc.title	Analisa Data Call TELKOM 108 Contact Center Medan Menggunakan Teori Antrian	en_US
dc.type	Thesis	en_US
dc.identifier.nim	NIM060823039
dc.identifier.nidn	NIDN8859540017
dc.identifier.nidn	NIDN0003035305
dc.identifier.kodeprodi	KODEPRODI44201#Matematika
dc.description.pages	45 Halaman	en_US
dc.description.type	Skripsi Sarjana	en_US