| dc.description.abstract | The service standard is a commitment of service providers to provide services
with a certain quality which is determined based on a combination of customer
expectations and the ability of service providers. The purpose of this research is to
determine the service standards carried out by PT SUCOFINDO Medan Branch
through the process of identifying types of services such as certification,
inspection, audit, consulting, training and testing, and analysis. This study uses
data collection methods by taking customer satisfaction survey data (SKP) for
services in PT SUCOFINDO Medan Branch as well as interviewing staff and
employees and literature studies that support problem-solving and how to build
services at PT SUCOFINDO. The results of this study concluded that the problem
of trust is related to the problem of convenience in the quality of the company.
Therefore, to maintain loyalty, it is hoped that PT SUCOFINDO Medan Branch
will do well to add facilities such as providing reading books, film screenings, or
others to try to distract customers while waiting to achieve and increase customer
satisfaction. By implementing excellent service at PT SUCOFINDO Medan
Branch, the service is adequate and facilitated, but guest/customer loyalty must be
considered so that it is maintained. | en_US |
