Implementasi Kebijakan Aplikasi Mobile Paspor (M-Paspor) dalam Permohonan Paspor di Kantor Imigrasi Kelas I Khusus TPI Medan

Abstract

M-Paspor was launched by Direktorat Jenderal Imigrasi Kementerian Hukum dan HAM based on Surat Edaran Plt. Direktorat Jendral Imigrasi Nomor IMI.2-UM.01.01-4.0700 year of 2022. M-Paspor is implemented with the aim of making passport services more transparent, accountable and fast. However, there are still problems with the implementation of M-Paspor Application Policy, namely: the application often has errors, the quota is limited and often full suddenly and there are still many people who do not know the M-Paspor application. Therefore, this study aims to describe the implementation of M-Paspor Policy in passport applications at Kantor Imigrasi Kelas I Khusus TPI Medan. The research method used is a qualitative research method with a descriptive approach. Data collection techniques were carried out by interview, observation and documentation. The data obtained were analyzed using the policy implementation model by Charles O. Jones in which there are three elements that influence the success of policy implementation, namely: Organization, Interpretation and Application. The results of the study indicate that the implementation of M-Paspor Application Policy in passport applications at Kantor Imigrasi Kelas I Khusus TPI Medan has been running accordance with the specified objectives. In the organizational element, the available resources are sufficient but since the COVID-19 Pandemic, the budget can only be used by 60%. Then the passport printer facility needs to be repaired or replaced so that passport issuance is not hampered. In addition, the organizational structure and methods are quite clear and simple. In the interpretation element, the implementers already understand the policies that are implemented. The community also assumes that the information conveyed is clear. However, in terms of disseminating information directly to the public, it still needs to be improved. In the application element, implementers have implemented policies in accordance with procedures and can be flexible. However, there are still some obstacles in its implementation, such as there are still many people who do not understand the use of technology, there are still many people who are wrong in uploading documents and the M-Paspor application system still has errors so that further development is needed.