Responsivitas Dinas Pariwisata dalam Pengembangan Wisata Pemandian Pulau Batu Kota Pematang Siantar

Abstract

Pematang Siantar City is one of the cities in North Sumatra Province which actually has potential in the tourism sector, but so far the Pematang Siantar City government is considered to have paid less attention to making Pematang Siantar a Tourist Destination Area (DTW). This study aims to see the responsiveness of the Tourism Office in the Development of Batu Island Bathing Tourism, Pematang Siantar City. This study uses a descriptive research method with a qualitative approach. Data collection techniques were carried out by means of observation, interviews and documentation. The data obtained were then analyzed using triangulation as a data validity technique. This research is based on responsiveness indicators according to Agus Dwiyanto, which include: (1) Public complaints, (2) The attitude of the bureaucratic apparatus in responding to complaints from the public, (3) The use of complaints from the public as a reference for improving service delivery, (4) The actions of the bureaucratic apparatus to provide service satisfaction to the community, (5) Use of services in the applicable service system. Based on the results of the study, it can be seen that the responsiveness of the Tourism Office in the Development of Batu Island Baths in Pematang Siantar City is quite good. This can be seen from the implementation of several activities to support tourism development in the city of Pematang Siantar.