Diploma Papers
Diploma Papers
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Peran Etika Pegawai dalam Pelayanan terhadap Tamu pada Kantor Badan Pemeriksa Keuangan Republik Indonesia Perwakilan Provinsi Sumatera Utara
(Universitas Sumatera Utara, 2023)This research aims to determine the role of employee ethics applied in serving guests at the Office of the Republic of Indonesia Financial Audit Agency, Representative of North Sumatra Province. This research uses qualitative ... -
Peranan Etika Kerja Pegawai dalam Memberikan Pelayanan Kepada User di Badan Pengelolaan Keuangan Pendapatan dan Aset Daerah (BPKPAD) Kota Binjai
(Universitas Sumatera Utara, 2023)This study aims to determine the Role of Employee Work Ethics in Providing Services to Users at the Office of the Regional Revenue and Asset Financial Management Agency of Binjai City. The research method used is qualitative ... -
Peranan Resepsionis dalam Memberikan Pelayanan untuk Meningkatkan Kepuasan Tamu di Bagian Front Office pada Kantor BPK-RI Perwakilan Sumatera Utara
(Universitas Sumatera Utara, 2024)This research aims to determine the role of receptionists in providing services to increase guest satisfaction in the front office at the BPK-RI North Sumatra Representative office. This research method uses qualitative ... -
Peran Teknologi Informasi dalam Pelaksanaan Tugas dan Fungsi Pegawai pada Kantor Wilayah Direktorat Jenderal Bea dan Cukai Sumatera Utara
(Universitas Sumatera Utara, 2023)The role of an employee at the Kantor Wilayah Direktorat Jenderal Bea dan Cukai Sumatera Utara includes having the ability to effectively utilize information technology in their daily computer usage. The utilization of ... -
Peranan Lingkungan Kerja dalam Meningkatkan Semangat Kerja Pegawai di Kantor Wilayah Kementerian Hukum dan HAM Sumatera Utara
(Universitas Sumatera Utara, 2024)This study aims to determine how the role of the work environment in improving employee morale at the Regional Office of the Ministry of Law and Human Rights of North Sumatra. As is known, the work environment is something ... -
Pengelolaan Kearsipan pada Divisi Umum di Perusahaan Umum Daerah (PERUMDA) Tirtanadi
(Universitas Sumatera Utara, 2024)Records management activities and archival storage systems are very necessary in every private and public organization. In managing its archives, an agency must pay attention to archives that are appropriate to the ... -
Tata Pelayanan Administrasi Internal pada Kantor Wilayah Kementerian Hukum dan HAM Sumatera Utara dalam Menuju Good Governance
(Universitas Sumatera Utara, 2024)This research aims to determine the effect of the effectiveness of administrative services which include membership correspondence, membership administration and membership reporting at the North Sumatra Regional Office ... -
Pengaruh Pelayanan Customer Service terhadap Kepuasan Nasabah Bank BTN Kantor Cabang Medan
(Universitas Sumatera Utara, 2024)Quality service is of course determined by good employee performance. The employee who most often meets and also handles customers is customer service. Customer service is one of the parts whose job is to serve customers ... -
Sistem Pengelolaan Sertifikat pada Lembaga Sertifikasi Profesi (LSP) Balai Besar Pelatihan Vokasi dan Produktivitas (BBPVP) Medan
(Universitas Sumatera Utara, 2023)The formulation of the research problem is how the process of managing certificates at Lembaga Sertifikasi Profesi (LSP) Balai Besar Pelatihan Vokasi dan Produktivitas (BBPVP) Medan.This research discusses issues regarding ... -
Peranan Sistem Penyimpanan Arsip pada Pengadilan Negeri Medan
(Universitas Sumatera Utara, 2023)This research aims to get an overview of the archive storage system at the Medan District Court. The data collection techniques used in this research are interview, observation and documentation techniques. The results of ... -
Pengaruh Kualitas Pelayanan Pegawai terhadap Kepuasan Peserta Pelatihan di Pemberdayaan Kios Siap Kerja Balai Besar Pelatihan Vokasi dan Produktivitas Medan
(Universitas Sumatera Utara, 2023)This study aims to determine the effect of service quality, namely Tangible ((physical evidence), Reliability (reliability), Emphaty (Empathy), Responsiveness (Responsiveness), Assurance (guarantee)) on the satisfaction ... -
Peran BSI Mobile terhadap Kepuasan dan Kenyamanan Nasabah dalam Transaksi Perbankan di Bank Syariah Indonesia KCP Medan Padang Bulan
(Universitas Sumatera Utara, 2023)This research aims to determine whether BSI Mobile can assist Bank Syariah Indonesia customers in enhancing satisfaction and convenience during transactions such as transfers, product purchases, and utilizing the facilities ... -
Peranan Fasilitas Kantor dalam Meningkatkan Efektivitas Kerja Pegawai pada Sekretariat DPRD Provinsi Sumatera Utara
(Universitas Sumatera Utara, 2023)This research discusses problems related to resources man. This research was conducted at the DPRD Secretariat of North Sumatra Province. This research aims to determine the role of internal office facilities increasing ... -
Upaya Kantor Wilayah Direktorat Jenderal Bea dan Cukai Sumatera Utara dalam Mempertahankan Integritas Pegawai
(Universitas Sumatera Utara, 2023)This study aims to determine how the efforts of the Regional Office of the Directorate General of Customs and Excise of North Sumatra in maintaining employee integrity. As is known, integrity is something that plays a very ... -
Peranan Pelayanan Prima terhadap Kepuasan Nasabah pada PT. Bank Syariah Indonesia KCP Medan Padang Bulan
(Universitas Sumatera Utara, 2023)This research aims to determine and analyze the role of service on customer satisfaction at PT Bank Syariah Indonesia KCP Medan Padang Bulan. This research uses quantitative methods by collecting data through questionnaires ... -
Peranan Pelayanan Prima terhadap Kepuasan Konsumen di PT. KAI Stasiun Binjai
(Universitas Sumatera Utara, 2023)This research examines the role of excellent service on customer satisfaction at PT.KAI Binjai Station. The aim of excellent service is to provide services that can meet and satisfy needs and focus on passengers or customers ... -
Pengaruh Kerja Sama Tim terhadap Produktivitas Kerja di Kantor DPRD Kota Medan
(Universitas Sumatera Utara, 2023)Good teamwork can affect employee work productivity. This study aims to determine how the influence of teamwork on work productivity in the Medan City DPRD office. In this case, the object seen for productivity is to ... -
Peran Humas Sekretariat DPRD dalam Menjalin Hubungan Sinergis Antara Media dengan DPRD
(Universitas Sumatera Utara, 2023)This study aims to determine the role of public relations of the Medan City DPRD secretariat in establishing a synergistic relationship between the media and the Medan City DPRD. This research was carried out at the Medan ... -
Peranan Fasilitas Kantor terhadap Kualitas Kerja Staff di Bagian Community Development Center Telkom Regional 1 Sumatera
(Universitas Sumatera Utara, 2023)In the face of increasingly rapid technological developments, humans are required to act more quickly and precisely. The business world, both government and private agencies, are very dependent on work facilities or equipment ... -
Pengaruh Kualitas Pelayanan terhadap Kepuasan Mitra Binaan pada Unit CDC PT.Telkom Regional 1 Sumatera
(Universitas Sumatera Utara, 2023)Quality is a dynamic condition related to products, services, people, processes, and environments that meet or exceed expectations. Service is a measure that has been determined as a standardization of good service. In ...
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