Implementasi Pengembanga Agenpos dalam Perspektif Good Corporate Governance Pada PT. Pos Indonesia Regional I Medan

Abstract

This study was conducted to determine the Implementation of the Decree of the Board of Directors of PT Pos Indonesia (Persero) Number KD.013 / DIRUT/0320 concerning Agenpos in the Perspective of Good Corporate Governance (GCG) at PT Pos Indonesia Regional I Medan which is still not maximized in its development. The study was conducted because previously there were several obstacles that occurred at Agenpos which caused postal services to be slow and less than optimal, including operational needs that had to be met by Agenpos themselves, a system that sometimes crashed, the elimination of ordinary package delivery commissions from 5% to 0%, competitors around Agenpos, lack of attention and protection from Agenpos owners and Post Office management so that it would affect the results of services to the community. As an extension of PT Pos Indonesia, Agenpos also implements Good Corporate Governance. This study aims to look at the Implementation of the Decree of the Board of Directors of PT.Pos Indonesia (Persero) Number KD.013 /DIRUT/0320 concerning Agenpos in the Perspective of Good Corporate Governance (GCG) at PT.Pos Indonesia Regional I Medan. The research method used is descriptive research method with a qualitative approach. Data collection techniques are carried out by means of observations and interviews related to the development of the Agenpos program. The data obtained is then analyzed qualitatively by reviewing all the data that has been collected which is supported by the results of interviews with the implementation theory approach by Edward III, namely Communication, Resources, Attitudes and Bureaucratic Structure. This research was conducted at 5 Agenpos namely Agenpos Setiabudi Estate, Agenpos Setiabud Center, Agenpos Medan Tasbi, Agenpos OMJ Johor and Agenpos Ngumban Surbakti. Through this research, it can be seen that based on the Communication aspect, namely when delivering information on Agenpos regulations, from the 5 locations studied, there are 3 Agenpos that do not socialize to Agenpos employees so that only Agenpos owners know the contents of Agenpos regulations and when PT Pos Indonesia checks the Agenpos they cannot explain in detail. Then in the Resources aspect, based on this aspect of the 5 Agenpos locations studied, there is 1 Agenpos that is still lacking in the completeness of work equipment. In addition, there are still frequent delays in package pickup and a lack of innovation in the latest services to promote postal agents either through brochures or digital media. Furthermore, for the Attitude aspect, in this aspect it was still found that 3 Agenpos out of 5 Agenpos that were examined were still lacking in attention and protection from the direct Agenpos owners, so that in carrying out their performance Agenpos was not good because only their employees worked at Agenpos outlets and when problems occurred at Agenpos outlets, the employees only waited for action from the Agenpos owners. Then then in the last aspect, namely the Bureaucratic Structure aspect, based on this aspect there are still Agenpos that only open one service, such as only online payment services. Based on the Agenpos SOP and existing Agenpos regulations, Agenpos outlets should serve and open postal services in the form of online payments such as e-money, electricity & water bills, selling postal goods and sending goods packages. Agenpos is irresponsible because it does not carry out several postal services that have been determined