| dc.description.abstract | The Ministry of Transportation of the Republic of Indonesia presented a
buy the service-based public transportation service in five major cities, namely
the cities of Bandung, Bali, Makassar, Surabaya and Medan, which is known as
the Economical, Easy, Reliable and Comfortable Transportation (TEMAN) Bus.
TEMAN Bus is present in the city of Medan in mid-2020, whose operations are
run by PT. Transport Bus Medan. This research was conducted to find out
whether there is an influence of organizational innovation at PT. Medan Bus
Transport on the quality of TEMAN Bus public transportation services through
the trust of the people of Medan City. This research was conducted with a
quantitative approach and used observation data collection techniques,
questionnaire collection, and interviews. In addition to primary data collection,
secondary data collection was also carried out. Primary data regarding
innovation on service quality through public trust was obtained by distributing
questionnaires to 131 respondents. The respondents who were interviewed came
from passengers using the Trans Metro Deli Bus corridors 1-5. Secondary data
includes passenger volume data obtained from PT. Medan Bus Transport and
travel route maps obtained from the TEMAN Bus Application, the data obtained is
then processed using the smartPLS application with the Structural Equation
Modeling analysis method.
Based on the analysis conducted, it is known that the effect of innovation
on service quality is positive as indicated by a positive sign at the coefficient value
of 0.883 and a p-value of 0.000 <0.05 which means Ha or there is an influence of
innovation on the quality of public services, but innovation has no effect
significant effect on public trust as evidenced by the coefficient value of 0.047 and
the P-Value of 0.603. This means that based on direct interviews and distribution
of questionnaires, the public did not find any service innovation on this TEMAN
Bus, high traffic jams have not been resolved by this transportation, resulting in a
lack of or even no public trust in TEMAN Bus public transportation in Medan
City | en_US |
