| dc.description.abstract | Permits have a very important role in business activities. In realizing
licensing service reform, the government implemented a risk-based electronic
licensing service, namely the Online Single Submission Risk Based Approach
System. The OSS RBA system emphasizes business licenses issued through a risk
approach, which means that the requirements for the permit issuance process are
simplified but the obligations are increased according to the level of business risk.
However, in its implementation there are still several obstacles, namely the lack of
socialization, business actors who are unfamiliar with technology, business actors
who find it difficult to distinguish the status of business licenses, system
disturbances and not optimal supervision. So this research was conducted to find
out and study the Effectiveness of the Implementation of the Online Single
Submission Risk Based Approach System in Improving Micro Business Licensing
Services in the City of Medan.
The method used in this research is descriptive method with a qualitative
approach. To obtain data and information, the researchers conducted interviews
with the Investment Service and PTSP, as well as with the micro business
community. In addition, researchers also make observations and documentation to
answer research problems. The data that has been obtained, was analyzed using
Duncan's theory of effectiveness, namely indicators of goal attainment, integration
and adaptation.
Based on the research conducted, it can be seen that the Effectiveness of
the Application of the Online Single Submission Risk Based Approach System in
Improving Micro Business Licensing Services in the City of Medan has not been
effective. This is shown from the indicators of achieving the goals, namely the
suitability of service time standards, but due to the lack of public understanding in
accessing website pages, it requires people to come to the office to get assistance
services. The second indicator is integration, namely that there has not been good
coordination between the DPMPTSP and the technical OPD so that supervision is
not optimal and socialization has not been evenly distributed due to the lack of
human resources in the Medan City DPMPTSP. The third indicator is adaptation,
namely that only a few employees understand the use of the OSS RBA system, but
the facilities and infrastructure are sufficient to support the service activities of the
OSS RBA system | en_US |
