Kinerja Pelayanan Publik dalam Pembuatan Surat Keterangan Miskin di Kantor Camat Patumbak Kabupaten Deli Serdang

Abstract

Patumbak, Deli Serdang Regency. This study used descriptive qualitative methods and data collection techniques through observation and in-depth interviews with informants. Determination of informants using purposive sampling technique, then obtained 15 informants in the study consisting of 1 sub-district secretary, 4 employees and 10 people in the community. The results of the study found that in terms of productivity, service quality and accountability of the employees of the Patumbak sub-district office, they still showed performance that was not in accordance with the procedures and expected by the community. In terms of responsiveness and responsibility, the performance of the employees of the Patumbak sub-district office is in accordance with what is expected by the community. Based on the results of the study, it can be concluded that the services that are said to be social administration carried out by the Patumbak sub-district apparatus are still not good. There needs to be an increase in the performance of services to the community such as making flow boards for the process of making a Poor Certificate and efforts to improve public services must be carried out continuously and sustainably.