Implementasi Pelayanan Kartu Kesehatan Jemaah Haji (KKJH) Indonesia Elektronik di Kota Medan

Abstract

The Indonesian Electronic Pilmigrimage Health Hajj Card (KKJH) Service is one of the Public Service programs which has a background in changing the service system from manual to electronic stage through PERMENKES RI No. 62 of 2016 concerning Implementation of Hajj Health and PERMENKES RI No. 15 of 2016 concerning Istithaah Pilgrimage. The Indonesian Electronic Pilmigrimage Health Hajj Card (KKJH) Service program is implemented with the aim of Ease of Service by health workers because the medical history of prospective pilgrims (CJH) is more complete, organized, dynamic, and up to date. In addition, this program also adapts the paperless era to facilitate health checks and guidance for hajj workers and the public. However, in practice the interpretation of the program was not evenly distributed between officers so that the information received by the community was also not evenly distributed. This shows that there are obstacles in the implementation of public services through the Indonesian Electronic Pilgrims Health Hajj Card (KKJH) service program at the Medan City Health Office. This study aims to describe in detail how public services are through the Implementation of the Indonesian Electronic Pilmigrimage Health Hajj Card (KKJH) Service in Medan City. The research method used in this research is descriptive research with a qualitative approach. Data collection was carried out by interview, observation, and documentation techniques. The data obtained were analyzed qualitatively with the implementation theory approach proposed by Charles Jones covering organization, interpretation, and application. The results of the study indicate that the Medan City Health Office must further enhance cooperation with the Main Health Center such as the Padang Bulan Health Center UPT so that the socialization process can be better understood by health workers so that health workers at the health center can carry out the program effectively as well as the public will understand more about the main function of the Indonesian Electronic Pilmigrimage Health Hajj Card (KKJH) Service). In addition, awareness and understanding of health workers is needed with the condition of people who find it difficult to understand electronic matters.