Kualitas Pelayanan Publik dalam Pembuatan Kartutanda Penduduk Elektronik (KTP-El) pada Dinas Kependudukan dan Catatan Sipil Kabupaten Tapanuli Utara

Abstract

The Ministry is the main task of the essentials of the apparatus. This task has been clearly outlined in UUD 1945 to paragraph four, which includes four aspects of service to the Community apparatus subject matter, namely protecting Nations Indonesia and all the spilled blood of Indonesia, advance public wellbeing, the intellectual life of the nation and implementing a world order based on freedom, lasting peace and social justice. Satisfaction is feeling happy or upset someone who compares the performance because it has occurred which has perceived the product (or results) against expectations. If the performance in accordance with expectations, customers could even be satisfied otherwise. Research methods used are qualitative research methods which are used to examine the conditions of natural objects, techniques of data collection conducted in triangulation (combined). Primary data obtained by way of direct observation of the implementation of the public service in making ID CARDS, with in-depth interviews based on a list of questions, observations or observations. The data collected is secondary data-data that is related to the implementation of the public service in the making of ID-el at the service of the population and the civil registry of Tapanuli Utara Regency. Analysis of human resources noted that adequate. Service of process given the officer noted that: the parties of the administration of population and civil registration Districts Tapanuli Utara do not meet adequate servicing facilities such as the limitations of the service room. Still the slowness of administrative management. This is due to the limited number of employees. Discipline officers in doing their job less well. Employees there still not coming on time. Still just found officers less consistent in determining hours of rest. About the dimensions of a guarantee or assurance, it can be inferred that guarantee the certainty of the time of service and assurance of service charge is already quite good but not give satisfaction to the public as users of the service. There were found cases of officers who still perform poll costs to the applicant. Officers are still there that gives the Ministry also behave less fair and still indiscriminate (discriminate). Analysis of the satisfaction of the claimant/customer services officer was given the community still less satisfied with facilities in the administration of the population and civil registration Districts Tapanuli Utara, and they also reveal the length of ID-el that came out made them so overwhelmed in taking care of other purposes.