| dc.description.abstract | Public service is one of the 8 (eight) areas of change in the Grand Design of
Bureaucratic Reform 2010 - 2025, with the aim of improving the quality of public service by the end
of the reform period. Population administration (adminduk) is an important type of public
service (Wiryanto, 2020). Padang Lawas Utara Regency itself is one of the new autonomous
regions in North Sumatra Province. As a result, the government of Padang Lawas Utara regency is
demanded to beable to provide higher quality services aimed at community satisfaction. However,
there are still several issues that become obstacles in meeting community satisfaction, including:
first, low adherence to service standards; second, lack of employee empathy in providing
services; third, lack of information related to services; the fourth problem is the lack of a
Community Satisfaction Survey. This research employs quantitative method to determine the
effects of variable of service quality
(X) on community satisfaction (}?. Based on the calculations, it is found that the sample in this
research included a total of 80 people who receive population administration services
at the Population and Civil Registry Office of Padang Lawas Utara Regency. The technique
applied for data collection is the use of questionnaires. The data analysis used is
descriptive statistical analysis and inferential statistical analysis. The results indicate
that quality of service has positive and significant effects on community satisfaction
in the population administration services at Population and Civil Registry Office of Padang Lawas
Utara Regency, with community satisfaction of 58.7 percent affected by quality of the services
provided by the Population and Civil Registry Office of Padang Lawas Utara Regency,while 41.3
percent are influenced by other aspects excluded from this research. | en_US |
