Analisis Pengukuran Kinerja Rantai Pasok pada Ukm Khalisa Durian dengan Menggunakan Metode Supply Chain Operations Reference (Scor) dan Analytical Hierarchy Process (Ahp)

Abstract

The dependence of UKM Khalisa Durian on durian suppliers and also the condition of the availability and quality of raw materials has caused processed durian production to not increase during the 7 years the UKM was founded. Khalisa Durian UKM needs to measure the performance of its business supply chain with the aim of knowing how the performance level of UKM is and knowing what parts need to be improved. This study uses the Supply Chain Operations Reference (SCOR) and Analytical Hierarchy Process (AHP) methods. The core process of supply chain performance in SMEs is divided into 5 parts, namely Plan, Source, Make, Deliver and Return. The results showed that the final performance value of the SME supply chain performance was 76.21 and was in the Good category. There are 4 KPIs in red and 5 KPIs in yellow. The grouping of KPIs based on color is carried out using Traffic Light System analysis. The red KPIs were then given suggestions for improvement, namely, making SOPs and regulations for running a business, increasing product promotions, providing motivation to employees, and being swift in responding to complaints from consumers.