| dc.description.abstract | E-Wallet is a form of electronic money in the form of a card and is commonly
used to make payment transactions electronically. Some of the popular e-wallet
applications in Indonesia are Dana, Gopay and Ovo. Each of these applications has
various advantages and offers. The existence of various advantages makes users look
for the most profitable applications and must be selective in choosing the right EWallet application. The DEMATEL method is used to determine the interrelationship
between criteria in selecting the best E-Wallet and to find out the weight value of
each criterion that is owned by the E Wallet application, then proceed with using the
ARAS method used to determine the best E-Wallet. The criteria in this study are
transaction convenience, promos, Easy top-up of balances, registration services, and
customer service.. Through the calculation results using the DEMATEL and ARAS
methods, the dominant criteria were obtained, namely customer service and the best
alternative, namely OVO with a value of 5.00, Dana of 2.50, and Gopay of 1.50. | en_US |
