Optimisasi Penjadwalan Pelayanan Perawat dalam Peningkatan Kualitas Layanan Kesehatan Masyarakat di Rumah Sakit Advent Medan dengan Menggunakan Metode Goal Programming

Abstract

As a health service, hospitals must pay attention to the quality of service, especially services by nurses. The most important part of the Medan Adventist Hospital service is the nurse service that is responsible for improving the performance of hospital services. If supported by a good work system, maintenance services will run smoothly. According to observations, the scheduling of nurses at Medan Adventist Hospital is still done in a simple way. In the schedule made by the hospital, there are many deviations from the regulations made by the hospital, such as non-optimal working hours, irregular working day patterns and an uneven number of shifts in each nurse. To solve problems that have several goals, Goal Programming is a technique worth using. Goal Programming aims to minimize deviations from goals with multiple goals to be optimal based on the constraints that exist in the problem of scheduling nurses that are less effective and efficient. Based on the results of the discussion, there are three goals to be achieved. The first goal is that each nurse has a total of 160 working hours during one work period (28 days), the second goal is for each nurse to avoid the holiday-in-holiday work pattern and the third goal is that each nurse gets at least 21 work shifts in one work period. Based on research on the results of nurse scheduling with the Goal Programming Method is able to show no deviations, the three goals to be achieved can be fulfilled as described in the results and discussion section. The results of scheduling nurses using LINGO software get optimal results because all goal constraints have been met.