Pengaruh Kualitas Pelayanan Pegawai terhadap Kepuasan Masyarakat di Unit Pembinaan Perlindungan Tanaman (UPPT) Kabupaten Serdang Bedagai

Abstract

Serdang Bedagai Regency is to provide the best service, create harmonious relationships, create mutual understanding and prevent misunderstandings caused by a lack of communication between various parties. And the purpose of this research is to find out the role in providing employee services to community satisfaction in the Plant Protection Development Unit (UPPT). The method used is descriptive quantitative. In this research. The samples taken in this study amounted to 20 people. As a result, uppt employees in serving guests/customers are indeed good and quite satisfying, indicating that employees are willing to help visitor needs until they are completed so that they can be categorized as very satisfying in providing services, there have been those who have provided support and cooperation to customers and can be categorized as very good. The impact of this application is to improve the quality of the company and provide a more pleasant, motivating, inspiring and meaningful impression for guests/customers. In addition, the cooperation companies are inspired to apply character values in everyday life such as caring, courtesy and honesty in the Plant Protection Development Unit (UPPT) of Serdang Bedagai Regency.