Implementasi Kebijakan Persetujuan Bangunan Gedung (PBG) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Pematang Siantar

Abstract

The primary function of government consists of a service function and a regulatory function. The provision of public services is a function of the government in addition to distribution, regulation, and protection, which is part of the social contract with the community. Development in Pematang Siantar City is experiencing rapid growth. However, housing development in Pematang Siantar City still has many deviations, especially in permits, many buildings do not have permits due to protracted permit management and lack of public awareness of the importance of having permits. The purpose of this study is to find out, understand and describe in detail related to the implementation of the Building Approval (PBG) service policy, and this research was conducted at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Pematang Siantar City. The form of research in this research is descriptive research using qualitative research methods. To determine the research informants using purposive sampling techniques. Then, in this study researchers used source triangulation techniques and method triangulation. The results showed that if the implementation of the Building Approval (PBG) service policy is still not optimal due to the lack of socialization provided by the Investment and One-Stop Integrated Services Office of Pematang Siantar City, making there are still people who do not understand about the PBG policy, the available Human Resources (HR) are sufficient to serve the community, but the facilities and infrastructure are still inadequate to serve the community. In its implementation, DPMPTSP and the PUPR Office, which are implementing organizations guided by PP No. 16 of 2021 as a legal basis, in carrying out PBG service policies are in accordance with the stages described in PP No. 16 of 2021. Communication between implementing organizations is going well, but communication with the community through socialization to the community as applicants is still not optimal. The community as applicants is still unable to apply the online system in applying for PBG documents, the community has obstacles because there are additional costs from certified experts, then from political conditions this policy has the support of the central and provincial governments and all districts / cities in Indonesia must implement this policy.