Efektivitas Penggunaan Sistem Parkir Elektronik (E-Parking) dalam Mewujudkan Smart City di Kota

Abstract

The purpose of this study is to find out how effective the use of electronic parking systems is in realizing smart cities in Medan City. Parking is a very complex problem in Medan City, especially in terms of management, so the Medan City Government is innovating to improve parking management from manual to electronic through the E-Parking Program which was inaugurated on October 18, 2021. This research is motivated by the uneven implementation of the e-parking system on the roads where E-Parking has been implemented and seeing the suitability of the implementation of the e-parking program with the smart city concept. Problems that arise in the use of e-parking in Medan City, namely the use of e-parking has not been evenly used by the community, parking attendants are still confused about using e-parking tools, electronic parking attendants are still collecting cash, changes in local revenue, as well as facilities and infrastructure which is not sufficient. The research method used in this study is a qualitative research method with a descriptive approach. Researchers conducted interviews with a number of informants from the Medan City Transportation Agency, such as the Young Road Transportation Safety Inspector, Head of the Region II Parking Section, and Parking Officers. Researchers also conducted interviews with the public and electronic parking attendants in the city of Medan. In addition, researchers made observations, documentation, and literature studies. The conclusion from the results of the study entitled Effectiveness of Using Electronic Parking Systems in Realizing Smart City in Medan City is not yet effective because the use of e-parking is not optimal and is measured through five indicators according to Siagian: Program Socialization, Program Understanding, Program Objectives, Real Change, and Systems Educational Supervision and Control. The inhibiting factors of the e-parking program so that it is not yet effective, namely Resources, which are caused by a lack of human resources, budgets and infrastructure which are obstacles to the e-parking program and lack of public awareness to participate actively in this program which effect on the performance of electronic parking attendants in the city of Medan.