Kinerja Dinas Kependudukan dan Catatan Sipil Kotamedan Pada Program Kartu Identitas Anak (KIA) di Kota Medan

Abstract

Child Identity Card (KIA) is an identity card that must be owned by unmarried children aged 0-17 years. The Child identity card program is listed in Permendagri No 2 of 2016. In the city of Medan there are still many who do not know about the KIA program and its uses because there is very little socialization about KIA, so they do not know what the use of KIA is, this is very unfortunate because KIA is a card. Children's identity is like a KTP (Resident Identity Card) for adults. This study aims to find out how the performance of the Medan City Population and Civil Registry Office in implementing the KIA program. This study uses a descriptive method with a qualitative approach. The research location is at the Department of Population and Civil Registry of Medan City. The research informants consisted of the Head of the Program Development Division, the Head of the Population Registration Team, the Head of Service Innovation, Population and Civil Registration Analysts, Kindergarten School Principals, Kindergarten Teachers, and the Community. Data collection techniques were carried out by interviews, observation, documentation and literature study. The data obtained were analyzed qualitatively using the organizational performance theory approach proposed by Moeheriono including effectiveness, efficiency, quality, and timeliness. The data validation technique in this study uses the sourcetriangulation technique. The results of this study are that the performance of the Medan City Population and Civil Registry Office can be seen from several indicators such as the effectiveness in which the issuance of KIA is in accordance with the predetermined plan, but in terms of socialization it is still not going well and collaboration with agencies in the city of Medan is still not much done. causing KIA to still not be used, and efficient using little input with large output, then on the service quality indicator the issuance of KIA has not been able to provide satisfaction to the community because the services provided do not provide an explanation of the use of KIA and the Sibisa website cannot submit requests for issuance KIA, and the performance of the Medan City Population and Civil Registry Service can be said to have timeliness in providing KIA services.