Analisis Pengaruh Beban Kerja, Penempatan Pegawai, dan Employee Engagement terhadap Kepuasan Kerja Pegawai pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean B Medan

Abstract

Human resources are one of important elements in realizing vision, mission, and goal of an organization. Therefore, they have to be managed properly such as by optimizing employee satisfaction. An employee who shows his high job satisfaction will have positive att(tude toward his job; and vice versa; There are many factors which can influence an employee 's level ofsatisfactionin an organization such as work Load, employee placement, and employee engagement. The objective of the research is to analyze the influence of workload, employee placement, and employee engagement on employee job satisfaction at the Customs and Excise Supervision and Service Office, Madya Pabean Type B, Medan. The research uses descriptive quantitative method by involving 79 employees in this office. The data are analyzed by using multiple linear regression analysis. The result of the research shows that workload has a negative and significant influence on employee job satisfaction, employee placement has a positive and significant influence on employee job satisfaction, employee engagement has a positive and significant influence on employee job satisfaction. Simultaneously, workload, employee placement, and employee engagement have a positive and significant influence on employee job satisfaction at the Customs and Excise Supervision and Service Office, Madya Pabean Type B, Medan . The implication of this research is expected to be able to help the management of this office optimize its employee job satisfaction through strategic design and policy concerning workload, employee placement, and employee engagement, and the employees are expected to be able to contribute optimally with their best version for the organization.