Pengaruh Beban Kerja dan Kemampuan Beradaptasi Terhadap Kinerja Pegawai Melalui Kepuasan Kerja pada PT. Bank Sumut Regional 1 Medan

Abstract

The objective of the research is to analyze whether workload, ability to adapt, ad job satisfaction affect employees' performance. The research employs quantitative method. The population is made up of the employees of PT Bank Sumut Regional1, Medan, and 170 of them are taken as the sample. The data consist of primary and secondary data. They are collected by distributing questionnaires and conducting documentary study and analyzed by using Structural Equation Modelling (SEM) with_ Smart PLS version 3.0 software program. The result of the research shows that, directly, workload has positive and significant effects on employee performance, adaptability has positive and significant effects on employee performance, workload has negative and insignificant effects on job satisfaction, adaptability has positive and significant effects on job satisfaction, and job satisfaction has positive and significant effects on employee performance. Indirectly, it is found that workload has negative and insignificant effects on employee performance through job satisfaction, and adaptability has positive and significant effects on employee performancethrough job satisfaction