| dc.description.abstract | PT. X is one of the companies engaged in the Pulp and Paper industry which is
located on Indonesia. The company focuses on efficient production targets by
making several efforts to achieve them, one of which is developing Human
Resources (HR) for all factory employees. The company also built a division that is
responsible for the development of learning for employees, namely Human
Resources. One form of implementation of this responsibility is holding Root Cause
Analysis training. In the 2022 period, the need for RCA training will increase every
month, but from a program perspective, it can be said that RCA training has not
yet reached the objectives of the program that was built and is also accompanied
by several obstacles that often occur. Starting from inappropriate training
materials, missing data at the end of the period due to incomplete training
schedules, changes in the proposed training data with actual in-class training
participant data, and also delays in submitting the results of training feedback to
HR. This study aims to develop the Root Cause Analysis training program system
by designing the UI/UX application for Root Cause Analysis training using the
Design Thinking method. Data collection techniques were carried out by
observation, interviews and distributing questionnaires to 8 respondents. This
research resulted in a prototype design of the Root Cause Analysis training
application that has been adapted to user convenience through usability testing.
The usability results obtained were SCUS values of 95.35, MIUS of 96.8 and MAUS
in the high category so that it was concluded that the interface design and
application experience were more feasible to implement. Proposed improvements
that can be given are the development of the Root Cause Analysis program system
so that it can maximize the achievement of program objectives, one of which is by
overcoming the problem of training materials that are not according to standards,
problems with the training schedule, and overcoming the problem of delays in
submitting feedback training data. | en_US |
