Pengukuran Kinerja Logistik Bantuan Kebencanaan dengan Pembobotan Analytical Hierarchy Process (Studi Kasus di BPBD Kota Medan)

Abstract

Logistics management for humanitarian aid is as important and crucial as supply chain logistics in business sector. Good humanitarian logistics management can reduce impact of losses from damage caused by unpredictable natural disasters and can saved and assisted victims affected. This research was conducted to measure and find out the performance of disaster relief logistics at BPBD Kota Medan, one of the organizations that practice humanitarian assistance in Medan City. Logistics performance measurement is carried out by establishing 18 Key Performance Indicators (KPI) based on the four perspectives of Balanced Scorecard, namely a financial, an internal business process, a beneficiary and growth and inovation perspective. The four perspectives and 18 KPIs will be weighted using the Analytical Process Hierarchy (AHP) method and the weighting results will be normalized to calculate the final logistics performance score. The results of the study obtained a final score of 60.132 which is included in average performance category. The results of the SNORM score for each KPI which was carried out using the Traffic Light System method showed 8 KPIs were included in the red category, which means that they needed improvement suggestions. The suggestions for improvements for BPBD Kota Medan to improve indicators in the red category are to create a disaster mitigation education program for the community, increase the allocation of logistical assistance, create SOPs for quality control and quality control and availability of structured logistics goods, create an integrated technology-based logistics management program, creating training programs for logistics management employees and developing integrated communication information systems such as community reporting websites so that disaster relief logistics activities can be carried out in real time, effectively and efficiently.