| dc.description.abstract | At the moment, supply chain resilience required for the company in order
to reduce the impact of the risks that can occur in the company. Supply chain
resilience is the company's ability to be able to return to its original state or a
more desirable state after experiencing a disturbance. The purpose of this study is
to analyze supply chain resilience at PT JNE Express which is one of the players
in the maritime logistics industry. This research adopts approach Quality
Function Deployment (QFD) namely by using three House Of Quality (HOQ).
HOQ 1 assesses the relationship between customer needs and potential risks in
order to obtain risk priorities. The next step is to develop HOQ 2 which assesses
the relationship between potential risks and risk causes so that priority causes of
risk can be obtained. Then the final step is to build HOQ 3 which assesses the
relationship between the causes of risk andresilience measures so you get
priorityresilience measures. At the end of this study, 3 major risk priorities were
obtained, namely damage to communication devices, errors in service, and errors
in document handling. For the big 3 resilience measures which can be used to
develop appropriate mitigation strategies to increase supply chain resilience at
PT JNE Express namely providing training on how to communicate well, using an
employee performance appraisal system with KPI every month and providing
training on exports and imports to employees. | en_US |
