| dc.description.abstract | The implementation of goods delivery carried out by PT Citra Van Titipan Kilat (TIKI) as a provider of goods delivery services does not always run smoothly. There are errors and omissions in the delivery of goods, such as mixed goods, damaged goods, late goods arriving at the destination address, and so on, which cause losses to consumers and lead to disputes between consumers and the goods delivery service provider. As happened in BPSK Bekasi City Decision No. 011/REG/BPSK-BKS/2020, The formulation of the problems in this journal, namely how is the regulation of consumer dispute resolution in goods delivery service disputes in Indonesia, how is the responsibility of the goods delivery service business actor for consumer losses due to negligence that occurs in the goods delivery service business in Supreme Court Decision No. 175K/Pdt.Sus BPSK/2021, and how is the analysis of considerations and judges' decisions related to the settlement of consumer disputes between Alvarendra Ataya Anas and PT Citra Van Titipan Kilat (TIKI) in Supreme Court Decision No. 175K/Pdt.Sus BPSK/2021. The method used in writing this journal is the normative juridical method, namely library legal research by examining library materials (library research) in order to obtain secondary data in the form of primary, secondary, and tertiary legal materials related to the problem under study. The nature of the research used is descriptive and analytical. The regulation of consumer dispute resolution in goods delivery service disputes in Indonesia is regulated in Law Number 8 of 1999 concerning Consumer Protection, Government Regulation Number 57 of 2014 concerning Consumer Dispute Resolution, and Decree of the Minister of Trade Number 40 of 1999 concerning Consumer Dispute Resolution in the Trade Sector. The form of responsibility of PT Citra Van Titipan Kilat (TIKI) for consumer losses in BPSK Bekasi City Decision No. 011/REG/BPSK-BKS/2020 is in the form of administrative sanctions given to PT Citra Van Titipan Kilat (TIKI) in the amount of Rp1,000,000.00 (one million rupiah). BPSK Bekasi City Decision No. 011/REG/BPSK-BKS/2020 is in accordance with the applicable legal provisions. | en_US |
