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    Hubungan Perilaku Responsif Perawat Pelaksana dengan Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Universitas Sumatera Utara

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    Date
    2023
    Author
    Panggabean, Selly Febi Margaretha
    Advisor(s)
    Lufthiani
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    Abstract
    Nurses' responsive behavior can give great influence on determining service quality, especially in patients' level of satisfaction. It can give nurses' willingness to provide quick, responsive, and accurate service by giving clear information to patients while patient satisfaction is perception on service quality which has been given according to patients' expectation and willingness. The objective of the research is to find out the correlation between nurse practitioners' responsive behavior and patient satisfaction. The research employs descriptive quantitative correlation approach. The population consists of 300 patients in the Inpatient wards of USU Hospital, and 37 of them serve as the samples, taken by using Slovin formula and purposive sampling or accidental sampling technique. The result of Chi Square test shows that p-value=0.016 < a = 0.05 so that He is rejected and Hi is accepted which indicates that there is the correlation between nurse practitioners' responsive behavior and patient satisfaction in the inpatient wards of USU Hospital. This research is written for education and nursing care so that health care providers are able to provide guideline or reference of new learning for being applied in nursing care.
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    https://repositori.usu.ac.id/handle/123456789/89696
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    Repositori Institusi Universitas Sumatera Utara - 2025

    Universitas Sumatera Utara

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    Repositori Institusi Universitas Sumatera Utara - 2025

    Universitas Sumatera Utara

    Perpustakaan

    Resource Guide

    Katalog Perpustakaan

    Journal Elektronik Berlangganan

    Buku Elektronik Berlangganan

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV