Penanganan Ticketing PT Kereta Api Indonesia Divisi Regional I Sumatera Utara ( PT KAI DIVRE I Sumut ) pada Masa Covid-19 dan Setelah Covid-19

Abstract

The train is a form of transportation that is in great demand by the public. Where the handling of train tickets is very important for the community, both during Covid and after Covid. This study aims to determine ticket handling during the Covid-19 and post-Covid-19 periods at the Medan station. To find out the duties of a train flight attendant in handling tickets during the Covid-19 and post-Covid-19 periods for prospective train passengers. Methods of data collection using observation, interviews, literature study and document study. The conclusion that can be drawn is that the ticketing officer at the Medan station has a duty in customer service, where the existence of a ticket is a system created for passengers to simplify the process of ordering train tickets. The results of this study indicate that the handling of ticketing during the Covid-19 and post-Covid-19 periods at the Medan station has provided good handling, one of which is by taking the right steps in handling train passenger problems properly but there are still some small mistakes that can be fatal for companies, and there are some notes or suggestions that must be optimized in ticketing handling.