| dc.description.abstract | Regulation of the Minister of Health No. 46 in 2015 requires that Primary
Health Centers (PHCs) be accredited periodically at least every three years.
Accreditation is a method to improve the quality of health services, so that it is
expected that the services provided are in accordance with established regulations.
To measure the level of service success, one of the indicators that can be used is to
determine the level of patient satisfaction.
This study aims the implementation of Pharmaceutical Service Standards
(PCSs) and patient satisfaction on accreditation status and types of PHCs in Deli
Serdang Regency, Sumatera Utara.
This descriptive analytical cross-sectional study was conducted to analyze
pharmacy services at PHCs (n=34) in Deli Serdang Regency. The reference used
is the Checklist for PCSs based on direct observations and interviews with the
person in charge of pharmacy and the Patient Satisfaction Questionnaire. The data
obtained were analyzed using SPSS version 22.
The results on the value of a total score PCSs showed 41-90, with the highest
level of patient satisfaction is the Very Satisfied category is 65.90%.The correlation
test was analyzed using the Chi-Square test with a significance limit of p<0.05, the
correlation of accreditation status to the implementation of PCSs showed a value of
p=0.304, the correlation of the type of service to the implementation of PCSs
showed a value of p=0.591, the correlation of the accreditation status of PHCs to
the level of satisfaction patient value showed a value of p=0.000.
This study concluded that the accreditation status of the PHCs does not affect
implementation of PCSs, the type of PHCs service does not affect implementation
of PCSs and the accreditation status of the PHCs has an effect on the level of
patient satisfaction in Deli Serdang Region, Sumatera Utara. | en_US |
