| dc.contributor.advisor | Nasution, Solahuddin | |
| dc.contributor.author | Inayah, Yumna | |
| dc.date.accessioned | 2024-01-11T04:01:08Z | |
| dc.date.available | 2024-01-11T04:01:08Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | https://repositori.usu.ac.id/handle/123456789/90046 | |
| dc.description.abstract | In Customer Service at Kualanamu International Airport there is a service for passengers using the zoom method called VICA. Due to COVID-19 Customer Service uses services through VICA but until now VICA is still operating at the airport. This study aims to determine the quality of customer service and to determine the effectiveness of the VICA application in serving passengers at Kualanamu International Airport. This type of research is quantitative. Data collection was carried out January 27 – 27 May, 2023 at Kualanamu International Airport, and direct research was carried out in the field, so the authors know the effectiveness and constraints in implementing the VICA application in serving passengers or Kualanamu International Airport service users. | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | Universitas Sumatera Utara | en_US |
| dc.subject | Implementation of VICA | en_US |
| dc.subject | Service Quality | en_US |
| dc.subject | Customer Service | en_US |
| dc.subject | Passenger Satisfaction | en_US |
| dc.subject | SDGs | en_US |
| dc.title | Efektivitas Penerapan Aplikasi VICA dalam Melayani Penumpang Bandara Internasional Kualanamu Deli Serdang | en_US |
| dc.type | Thesis | en_US |
| dc.identifier.nim | NIM202204019 | |
| dc.identifier.nidn | NIDN0127076704 | |
| dc.identifier.kodeprodi | KODEPRODI93403#Perjalanan Wisata | |
| dc.description.pages | 55 Halaman | en_US |
| dc.description.type | Kertas Karya Diploma | en_US |
