| dc.contributor.advisor | Sinulingga, Samerdanta | |
| dc.contributor.author | Pradita, Indah | |
| dc.date.accessioned | 2024-01-15T03:35:40Z | |
| dc.date.available | 2024-01-15T03:35:40Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | https://repositori.usu.ac.id/handle/123456789/90166 | |
| dc.description.abstract | Medan Station is the main train station of PT Kereta Api Indonesia Regional Division I North Sumatra and Aceh. The role of customer service is aimed at providing satisfaction through services provided to customers. This study aims to determine the role of Medan railway station customer service in improving service. Methods of data collection using observation, interviews, and documentation. The results of this study are that Customer Service officers at Medan Station have duties and functions as well as an important role in improving service, Customer Service services at Medan Station are in accordance with Standard Operating Procedures (SOP), but there are still some deficiencies and there are some notes or suggestions that must be optimized in Customer Service services. | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | Universitas Sumatera Utara | en_US |
| dc.subject | Medan Station | en_US |
| dc.subject | Customer Service | en_US |
| dc.subject | Standard Operations Procedures | en_US |
| dc.subject | Service Dimensions | en_US |
| dc.subject | SDGs | en_US |
| dc.title | Peran Customer Service PT. KAI Divre 1 Sumut dalam Meningkatkan Pelayanan di Stasiun Medan | en_US |
| dc.type | Thesis | en_US |
| dc.identifier.nim | NIM202204005 | |
| dc.identifier.nidn | NIDN0019118702 | |
| dc.identifier.kodeprodi | KODEPRODI93403#Perjalanan Wisata | |
| dc.description.pages | 55 Halaman | en_US |
| dc.description.type | Kertas Karya Diploma | en_US |
