Kualitas The Kaldera Toba Nomadic Escape dalam Memenuhi Kepuasan Pengunjung

Abstract

The Kaldera Toba Nomadic Escape is a tourist attraction located ini Sibisa, Ajibata District, Toba Regency, North Sumatera, with a beauty that is on the edge of a cliff and directly leads to a canyon where at the end there is the village of Sigapiton. The purpose of this study was to determine the quality of products, services, staff, service, processes, and the environment of The Kaldera Toba Nomadic Escape. The research method used was library research and field research to obtain data and information examined through direct interviews with managers and visitors. The result obtained from this study are to determine product quality in natural beauty, performing arts, ATV rides, restaurants, souvenirs, and lodging that provide satisfaction to visitors, in services there are services carried out in the ticket service department, game rides services and services in the restaurant is quite good according to services, procedures there are several officers at The Kaldera Toba Nomadic Escape most of whom are local people. The services process is quited good, the environment of The Kaldera Toba Nomadic Escape has good beauty and safety.