| dc.description.abstract | Transportation is a basic need for every group, which functions to move
passengers and goods from one place to another and facilitate relations with other
places. One way to meet the needs of transportation services is by providing city
transportation services. The Trans Metro Deli Bus is a bus-based transportation
facility and infrastructure presented by the Medan City Government together with
the Medan City Transportation Service which is expected to become a better
urban public transportation in terms of performance and service to users of public
transport services. The problems encountered in the field were reckless drivers,
passengers waiting for a long time at bus stops, and also the lack of socialization
by the Medan City Transportation Service to passengers.
This study aims to find out how the performance of the Medan City Transportation
Service in the Context of Optimizing the Safety Assurance of Public Transport
Passengers in Medan City (Study on the Trans Metro Deli Bus). The research
method used in this research is descriptive research with a qualitative approach.
Data collection was carried out by interview, observation, and documentation
techniques. The data were obtained and analyzed qualitatively using the
performance analysis proposed by Robbins, namely quality, quantity, initiative,
cooperation and responsibility.
The results of this study indicate that the performance of the Medan City
Transportation Service in the Context of Optimizing the Safety Assurance of
Public Transport Passengers in Medan City has been going well, but there is still
a need for supervision and a high sense of responsibility for the implementation
and running of the Trans Metro Deli Bus and to further improve socialization and
good communication with passengers to attract their interest in always using the
bus because it guarantees safety, security and comfort. | en_US |
