Pengelolaan Surat Masuk dan Surat Keluar pada Kamar Dagang dan Industri Sumatera Utara

Abstract

This research was conducted at the North Sumatera Chamber of Commerce and Industry (KADIN). The purpose of this study was to determine how the management of incoming letters and outgoing letters at KADIN North Sumatera. The research method used is descriptive qualitative. The data collection techniques used are interviews, observation and documentation. The results of this study indicate that the management of incoming letters and outgoing letters at KADIN North Sumatera still uses a manual system. Recording incoming letters and outgoing letters using twin agenda books where recording incoming letters and outgoing letters is carried out in two separate books. Incoming letters management procedures at KADIN North Sumatera include: receiving letters, recording letters, including disposition sheets, delivering letters to leaders, following up on letters from leaders, and structuring and storing letters, while outgoing letters management procedures at KADIN North Sumatera include: drafting letters, numbering letters, signing letters, recording and sending letters, and storing letters. The management of incoming letters and outgoing letters at KADIN North Sumatera has been running quite well, it's just that the handling is still using a manual system, there is no special room for storing letter archives and the available file cabinets are inadequate.